Overview
Enhancing Operational Efficiency and Customer Service for the U.S. Department of Agriculture
The U.S. Department of Agriculture (USDA) plays a vital role in supporting and revitalizing rural communities across America. The Enterprise Risk Management and Alternate Business Practices Support Services (ERBP) contract is the proactive identification of enterprise risks and alternative business practices to support innovation, enhance mission performance, and manage uncertainty. Through this contract, Chickasaw Federal is helping USDA Rural Development (RD) increase responsiveness, streamline internal functions, and improve service delivery across key business and administrative areas. By providing skilled personnel and targeted expertise, Chickasaw Federal is driving lasting improvements in operational efficiency and customer service for rural-focused programs.
Challenge & Path Forward
Chickasaw Federal delivered highly specialized staff to support USDA’s broad and diverse needs—from accounting and financial operations to HR system integration, risk controls, and information management. We ensured a seamless start to the engagement by transitioning staff, minimizing disruption, and maintaining service continuity. As the engagement expands, our teams continue to provide scalable and flexible support to meet the evolving demands of USDA RD’s critical mission.
Results & Impact
Chickasaw Federal's efforts have strengthened USDA Rural Development’s ability to meet the needs of rural communities through streamlined support services and enhanced internal coordination. The rapid and efficient ramp-up demonstrated our agility, while ongoing performance across multiple task areas ensures continuous improvement and reliable service delivery. With an expanding team and trusted partnership, USDA RD is better positioned to focus on delivering high-impact programs nationwide. Key achievements include:
- Nationwide impact through operational support for USDA Rural Development programs in communities across the country
- Implemented a proactive risk management process to anticipate and address operational challenges
- Established KPI monitoring to track and enhance program performance
- Recruited qualified and certified staff aligned with USDA RD requirements and regulatory standards
- Integrated organizational change management into standard operating procedures (SOPs) for smooth transitions and adoption
- Advanced process improvements focused on regulatory compliance and operational excellence
