Technology

Practice Area

Technology

We design, develop, and maintain IT systems to help government agencies achieve operational goals. Our services include program management, enterprise architecture, application support, data science, cybersecurity, cloud implementation, and more. We ensure seamless integration, security, and optimized performance for government operations.

 

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Explore Our Capabilities

Technical Program Management

  • PMO Support
  • Roadmap Development and Technical Oversight
  • Resource Management and Leadership Support
  • IT Operations Management
  • Strategic Communications
  • Knowledge Management

Enterprise Architecture

  • Federal Enterprise Architecture Framework (FEAF)
  • Business Needs Assessments and Architecture Development
  • Security Architecture
  • Data Architecture and Governance
  • Standards and Methods Development
  • EA Knowledgebase Development

Application Development & Support

  • Full Lifecycle Cross Platform Application Development
  • Cloud (PaaS and SaaS) Application Development
  • COTS Product Integration and Customization
  • Data Migration and Consolidation Services
  • Quality Assurance and Testing

Data Science & AI/ML

  • Cloud Data Analytics
  • Business Intelligence
  • Data Governance
  • Machine Learning Model Development
  • Data Warehouse and Data Marts Development
  • Robotic Process Automation (RPA)

Telecommunication & Network Management

  • Circuit Management
  • Proactive Monitoring
  • Vulnerability Management
  • Software Defined Networking
  • Data Center Support
  • Resource Provisioning
  • VoIP System Design and Installation

Risk Management

  • Assessment and Planning
  • Risk Mitigation
  • Incident Management
  • Monitoring and Reporting
  • Communications and Training

Cybersecurity & Compliance

  • Policy and Security Awareness
  • Architecture and Engineering
  • Assessment and Authorization
  • Incident Response and Digital Forensics
  • Audit Management and Response
  • Contingency Planning and Disaster Recovery

Cloud Implementation

  • On-Prem to Cloud Migration
  • Infrastructure Services
  • Data and Application Transformation
  • Cloud Security Implementation
  • Regulatory Compliance – FedRAMP, HIPAA,
    FISMA, and NIST

Web Design & Programming

  • Cross Platform UI/UX Design and Development
  • Enterprise API Development and Integration
  • DevOps Transformations
  • Software Test Automation
  • Configuration Management
  • CMMI Level III Lifecycle Processes

Desktop Support & Service Desk

  • 24/7 GOCO and COCO IT Service Desk Operations
  • Remote Administration
  • Deskside Technical Support
  • Field Dispatch
  • Application Support
  • Deployment Support
  • Patch Management
  • Incident Management System Configuration and Maintenance

Leading Perspectives

Featured Case Studies

Automating at Scale: Robotic Process Automation for the Defense Logistics Agency

DLA Defense Logistics Agency Client Spotlight

Automating at Scale: Robotic Process Automation for the Defense Logistics Agency

Automating at Scale: Robotic Process Automation for the Defense Logistics Agency

Creating and Deploying Process Automation in an Agile, Adaptive, and Resilient National Defense Ecosystem
DLA Defense Logistics Agency Client Spotlight
Capability for
Data Science & AI/ML

The Defense Logistics Agency’s Information Operations (J6) is modernizing mission support by automating transactional tasks through Robotic Process Automation (RPA). Chickasaw Federal supports this effort by developing and deploying RPA solutions that enhance operational performance, reduce manual workload, and accelerate service delivery across the agency. Through Agile methods, close stakeholder collaboration, and continuous improvement, our team drives measurable results in DLA’s automation journey.

Our Approach

Chickasaw Federal applied Agile development methodologies across the entire software development lifecycle to strengthen DLA’s enterprise change management and automation strategy. Using UiPath, our team led the design, build, testing, deployment, and support of automation solutions, while also providing cloud enablement, bot monitoring, performance reporting, and risk-managed governance. We facilitated hands-on training, refined process requirements, and engaged stakeholders to ensure adoption and long-term value.

Accomplishments

Chickasaw Federal’s support helped DLA stand up an RPA Center of Excellence (CoE), delivering a scalable governance model to manage and sustain automation across the enterprise. With our leadership, DLA became the first agency in the Department of Defense to deploy a fully unattended bot into production, setting a precedent for innovation across the federal landscape.

Key achievements include:

  • Stood up an RPA Center of Excellence to govern and sustain automation initiatives
  • Positioned DLA as a DoD automation pioneer with the first unattended bot in production
  • Established an RPA Development Factory to rapidly assess, design, build, and deploy automations
  • Delivered a transparent and traceable RPA lifecycle aligned to DLA governance and audit standards
  • Fostered high levels of user adoption and stakeholder engagement through an iterative approach
By the Numbers

Automation Use Cases

  • 181 automation use cases and 42 enhancements completed across DLA HQ and Major Subordinate Commands
  • 35 additional automations in active development
  • 20 use cases in backlog, queued for development
  • 168 automations running in an unattended capacity
  • 13 automations awaiting transition to unattended execution

Mission Impact

  • 560,387+ labor hours returned to the DLA workforce
  • 297,845+ hours projected to be returned annually

See the Results

Modernizing Adverse Event Reporting: Long-Term FAERS Support for the FDA

Food and Drug Administration (FDA) Client Spotlight

Modernizing Adverse Event Reporting: Long-Term FAERS Support for the FDA

Modernizing Adverse Event Reporting: Long-Term FAERS Support for the FDA

Delivering Full Lifecycle Support for Post-Marketing Drug Safety Surveillance
Food and Drug Administration (FDA) Client Spotlight
Capability for
Application Development & Support

The U.S. Food and Drug Administration (FDA) relies on the FDA Adverse Event Reporting System (FAERS) to monitor the safety of marketed human drug and therapeutic biologic products. As the official system of record for both the Center for Drug Evaluation and Research (CDER) and the Center for Biologic Evaluation and Research (CBER), FAERS plays a critical role in post-marketing safety surveillance. Since 2010, Chickasaw Federal has supported every phase of the FAERS lifecycle, driving modernization efforts, maintaining system integrity, and ensuring regulatory compliance.

Our Approach

Chickasaw Federal has provided strategic and technical support across all FAERS modules, including the implementation of FAERS II in AWS GovCloud. Our team collaborates closely with FDA stakeholders to translate evolving regulatory requirements into actionable IT processes and workflows. Leveraging expertise in security management, release management, regulatory COTS implementation, and Agile methodologies, we’ve led continuous improvements across system performance and user satisfaction, delivering secure, scalable, and compliant solutions for over a decade.

Accomplishments

Through expert project execution and a commitment to service excellence, Chickasaw Federal has elevated the capabilities of the FAERS platform. Our agile development team has successfully delivered high-impact enhancements, met demanding EPLC standards, and maintained best-in-class service levels. Over the last decade, several significant milestones have been accomplished.  These include:

  • Retirement of several legacy, enterprise level applications through successful partnerships with customers, vendors and stakeholders
  • Implementation of multiple data-migrations through the development of data-mappings, data-sanitization and ingestion into new systems with minimal data-loss.
  • Implementation of multiple Integrations for FDA centers through implementation of newly developed applications for efficiency in safety surveillance processes.
  • Maintained long-term partnerships with multiple vendor teams to build subject matter expertise
  • Managed full cradle-to-grave product implementations from inception to decommissioning phases.
  • Implemented on-premise to AWS hosted infrastructure migrations
  • Implemented ‘transactional’ intake systems for data with multiple integrations and customizations for COTS tools
  • Implemented complex data-warehousing capabilities to comply with COTS limitations.
  • Implemented data-mining capabilities to support US Post-market drug safety surveillance
  • Full compliance with ever changing Federal regulations for drug safety.
  • Integrated multiple, complex FDA use-cases, which were spread across multiple platforms into a single platform for post-market drugs, premarket drugs, product quality, cosmetics and biologic products.
  • Adopted to multiple worldwide changes to data-standards for case submissions. (ICH E2b R2, E2B HL7 R3).
By the Numbers
  • 85% of tickets resolved within 3 days
  • FAERS II system implemented in AWS GovCloud
  • Supported full lifecycle for all FAERS modules since 2010
  • Implemented over 450 successful production deployments
  • 100+ bi-weekly scrums and sprints completed
  • Expertise in security management, release management, and regulatory COTS implementation
  • Continuous collaboration with FDA to align IT workflows with evolving regulatory standards
Chickasaw Strategic Pointe, LLC
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See the Results

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