Business Services
DOI Office of Historical Trust Accounting Document Search Services
- CNI conducts document search queries to identify, locate and research information regarding balances held in trust for land management
- We created a document matrix and developed the Query Builder Template (QBT) to automate and simplify queries of complex data through multiple databases
- Use of QBT increased responsiveness rate and reduced errors accelerating access to information about lands held in trust
- CNI has improved search responsiveness rate from 6% to 47%
Tinker Help Desk Support
- CNI inherited a backlog of over 900 customer tickets, some initiated 11 months prior
- We launched “cold case crew” to address ticket backlog.
- CNI’s innovative solution has vastly improved responsiveness to Tinker help desk tickets, enabling the 72nd Air Base Wing to provide critical base functions and air field operations
- In 2 months, backlog decreased to 200 and after 6 months to less than 100. Currently no tickets are more than 6 days old
Air Force Civil Engineer IT Systems Program Management Office Support
- Provide optimum Information Technology to the Air Force civil engineering community while meeting all required Air Force and Department of Defense instructions, policies, directives and mandates
- CNI provides a full range support of Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel and Facilities processes
- Our recruiting and retention practices, allowed a capable staff to address significant backlogs inherited upon award
- Within 90 days, the team was fully staffed and underway addressing the backlog of 3,400 user stories
8(a) Certified
Contract Vehicles: GSA MAS (IT Services)
Key Clients: USPTO, DOE, HHS, Smithsonian
Read more8(a) & HUBZone Certified
Contract Vehicles: GSA MAS (Advertising Services)
Key Clients: DOE, Air Force
Read moreContract Vehicles: 8(a) STARS II, GSA MAS (Human Capital), GSA MAS (IT Services)
Key Clients: HHS, Treasury, US Courts, USAID
Read moreContract Vehicles: RDIF IDIQ, GSA MAS (Human Capital)
Key Clients: Air Force Life Cycle Management Center
Read moreContract Vehicles: GSA MAS (Health IT & IT Services)
Key Clients: FAA, FDA, DOE, IHS, Air Force
Read more8(a) Certified
Contract Vehicles: GSA MAS (Business Admin Services)
Key Clients: FDA, CDC, Pension Benefit Guaranty Corp
Read more8(a) & HUBZone Certified
(dba Chickasaw Integrated Services)
Contract Vehicles: OASIS SB Pool 1, 8(a) Subpool, HCATS Pool 2
Key Clients: FAA
Read moreSmall Disadvantaged Business (SDB)
Contract Vehicles: U.S. Navy Seaport-NxG, U.S. Peace Corps IT BPA, and more
Key Clients: Navy, FAA, Peace Corps
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