Business Services

Practice Area

Business Services

Our Business Services practice offers tailored support to federal agencies, focusing on optimizing operations and improving efficiency. We provide expert staff augmentation, strategic planning, and specialized services designed to meet each agency's unique needs. Our solutions help drive performance, streamline processes, and create lasting impact.

 

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Achieve Excellence

Explore Our Capabilities

Project Management & Strategic Planning

  • Workload and Workforce Analysis
  • Program Management Office (PMO) Implementation
  • Capability & Maturity Model Assessment Support
  • Strategic Staff Augmentation Support
  • Emergency Service Support

Records Management

  • Records Indexing and Scanning/Imaging
  • Record Management Digitization
  • FOIA Management Support
  • Records and Information Management Consultation and Training
  • Documentation Search Support
  • Mailroom Services

Capital Planning & Investment Control

  • Strategic Capital Programming, Planning & Budgeting
  • Real Property Acquisition & Leasing
  • Procurement Management & Assessments
  • Selecting, Managing, and Evaluating IT Investments

Conference & Event Planning

  • Planning and Logistics
  • Event Management and Execution
  • Registration Coordination and Management
  • Meeting Materials Development
  • Training Assessment & Materials Development Support
  • Audio-Visual Equipment and Coordination

Data Analytics & Visualization

  • Budget and Financial Analysis Support
  • Customer and Legislative Analysis Support
  • Customer Experience Survey and Analysis Support
  • Workload and Workforce Analysis Support
  • Data Science & Analysis Reporting Support

Policy & Planning

  • Business and Automation Strategy Development
  • Executive Order Support for Government Wide Policy Strategy and Implementation
  • Regulatory and Statutory Impact Analysis
  • Evaluation of Operational Status
  • Conducting Resource Assessments within Agencies
  • Developing Methods for Monitoring Impacts of Policy/Program Changes

Grant Management

  • Application & Proposal Development Support
  • Budgeting & Financial Management
  • Compliance & Reporting
  • Communication & Stakeholder Engagement
  • Performance Improvement in Grant-funded Programs

Leading Perspectives

Featured Case Studies

Accelerating Transparency: FOIA Program Support for the Department of Homeland Security Office of Inspector General

Department of Homeland Security (DHS) Client Spotlight

Accelerating Transparency: FOIA Program Support for the Department of Homeland Security Office of Inspector General

Accelerating Transparency: FOIA Program Support for the Department of Homeland Security Office of Inspector General

Advancing Compliance, Innovation, and Service Delivery for the DOJ Civil Division
Department of Homeland Security (DHS) Client Spotlight
Capability for
Acquisition Support Services

The Department of Homeland Security's Office of Inspector General (DHS-OIG) plays a critical oversight role through audits, inspections, and investigations aimed at improving the performance and accountability of DHS programs. As part of that mission, the FOIA Program—housed within the Office of Counsel—ensures transparency by managing Freedom of Information Act (FOIA) requests from the public. Chickasaw Federal supports DHS-OIG’s FOIA program by enhancing operational efficiency, ensuring regulatory compliance, and advancing public access to government-held information.

Our Approach

Chickasaw Federal staffed DHS-OIG with highly qualified FOIA professionals and provided hands-on training, mentorship, and technical expertise to sustain and grow workforce capability. Our team managed FOIA intake, appeals, and litigation while processing and redacting documents through the FOIAXpress® case management system. By integrating new technologies and proactively guiding the team through change management, Chickasaw Federal has improved responsiveness, mitigated risk, and helped institutionalize best practices across the program.

Accomplishments

Chickasaw Federal’s proactive support and targeted improvements significantly reduced a long-standing case backlog, enhanced program compliance, and contributed to greater transparency within the agency. DHS-OIG’s FOIA team, bolstered by our staff, was nominated for the DHS Privacy Office Sunshine Award for Exceptional Service. These outcomes reflect a high-performing partnership that delivered measurable results and earned agency-wide recognition. Key achievements include:

  • Reduced a 400-case FOIA backlog within just 5 months of project start
  • Nominated for the DHS Privacy Office Sunshine Award for Exceptional Service (2022)
  • Ranked in the 2nd highest percentile of FOIA cases processed nationwide (January 2022)
  • Managed full FOIA lifecycle—intake, appeals, litigation, processing, redaction, and response
  • Developed training and mentorship programs to build internal capacity and sustain performance
  • Introduced new technologies and risk-mitigation strategies to support long-term change management
Chickasaw Strategic Pointe, LLC
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Enhancing Operational Efficiency and Customer Service for the U.S. Department of Agriculture

U.S. Department of Agriculture (USDA) Client Spotlight

Enhancing Operational Efficiency and Customer Service for the U.S. Department of Agriculture

Enhancing Operational Efficiency and Customer Service for the U.S. Department of Agriculture

Partnering with USDA Rural Development to Deliver Scalable Operational Support Services
U.S. Department of Agriculture (USDA) Client Spotlight
Capability for
Strategic Staffing & Project Management Support

The U.S. Department of Agriculture (USDA) plays a vital role in supporting and revitalizing rural communities across America. The Enterprise Risk Management and Alternate Business Practices Support Services (ERBP) contract is the proactive identification of enterprise risks and alternative business practices to support innovation, enhance mission performance, and manage uncertainty.  Through this contract, Chickasaw Federal is helping USDA Rural Development (RD) increase responsiveness, streamline internal functions, and improve service delivery across key business and administrative areas. By providing skilled personnel and targeted expertise, Chickasaw Federal is driving lasting improvements in operational efficiency and customer service for rural-focused programs.

Our Approach

Chickasaw Federal delivered highly specialized staff to support USDA’s broad and diverse needs—from accounting and financial operations to HR system integration, risk controls, and information management. We ensured a seamless start to the engagement by transitioning staff, minimizing disruption, and maintaining service continuity. As the engagement expands, our teams continue to provide scalable and flexible support to meet the evolving demands of USDA RD’s critical mission.

Accomplishments

Chickasaw Federal's efforts have strengthened USDA Rural Development’s ability to meet the needs of rural communities through streamlined support services and enhanced internal coordination. The rapid and efficient ramp-up demonstrated our agility, while ongoing performance across multiple task areas ensures continuous improvement and reliable service delivery. With an expanding team and trusted partnership, USDA RD is better positioned to focus on delivering high-impact programs nationwide. Key achievements include: 

  • Nationwide impact through operational support for USDA Rural Development programs in communities across the country
  • Implemented a proactive risk management process to anticipate and address operational challenges
  • Established KPI monitoring to track and enhance program performance
  • Recruited qualified and certified staff aligned with USDA RD requirements and regulatory standards
  • Integrated organizational change management into standard operating procedures (SOPs) for smooth transitions and adoption
  • Advanced process improvements focused on regulatory compliance and operational excellence
Chickasaw Business Solutions, LLC
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See the Results

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